55bh Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the entity operating the 55bh platform and every member ("Member" or "you") who uses the website or app. By using 55bh's services through the website, mobile application, or any other channel, you are considered to have fully accepted these Terms.

55bh is committed to serving users in Bangladesh as a safe and reliable online gaming platform. By using our services, you acknowledge that you have read, understood, and agreed to these Terms.

1.1 Scope of Terms

These Terms apply to 55bh's website, all gaming services, bonus offers, promotional activities, payment processing, and customer service. In addition, specific terms may apply to certain games or promotions, which will serve as a supplement to these general Terms.

1.2 Governing Law

55bh follows international fair gaming standards and is committed to protecting the interests of its users. Fair play and transparency are ensured on our platform.

2 Eligibility and Registration

To open an account and use our services on 55bh, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• All information you provide must be accurate, complete, and up to date.
• Each individual may open only one account.
• You are participating on this platform voluntarily.
• You have not enrolled in any self-exclusion program.

2.1 Registration Process

When creating an account, you must provide accurate personal information, including your full name, date of birth, mobile number, and email address. Providing false information will result in account termination and all deposited funds may be forfeited.

2.2 Identity Verification (KYC)

For security and fraud prevention purposes, 55bh may request documents for identity verification at any time. KYC verification may be mandatory before withdrawals or upon exceeding certain amounts. Acceptable documents include: National ID card, passport, or driving licence.

3 Account Management

Each member is fully responsible for the security of their own account. Follow the guidelines below to keep your account safe:

• Never share your login credentials (username and password) with any third party.
• Use a strong and unique password.
• Log out properly after each session.
• If you suspect unauthorised access to your account, notify our support team immediately.

3.1 Single Account Policy

Each member may operate only one account. If the same individual or household opens multiple accounts, all accounts will be suspended and any bonuses may be cancelled.

3.2 Changes to Account Information

Changing your name or date of birth after registration is generally not permitted. To update other information such as your mobile number or email address, contact the 55bh support team and provide the required documents.

4 Deposits and Withdrawals

55bh supports the popular payment methods available in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

4.1 Deposit Terms

• Minimum deposit amount: ৳200 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to your account instantly.
• Use the correct details and reference number when making a deposit.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Winnings from bonuses must meet wagering requirements before withdrawal.

4.3 Transaction Security

55bh secures all financial transactions using SSL encryption technology. We reserve the right to investigate your account in the event of any suspicious transaction.

5 Bonuses and Promotions

55bh offers attractive bonuses and promotional offers for its members. Each offer is governed by its own specific terms.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳8,000. To withdraw this bonus, the combined total of the original deposit and bonus must be wagered 25 times (25x).

• The bonus is applicable only once and is for newly registered members only.
• The bonus amount cannot be withdrawn directly — only winnings from fulfilled wagering requirements are withdrawable.
• A specified time limit applies for completing the wagering requirements.
• The bonus wagering contribution rate may vary across different games.

5.2 VIP Program

55bh's VIP program has five tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). You can advance to higher VIP tiers through active gaming.

5.3 Bonus Abuse

If 55bh suspects bonus abuse or fraudulent activity (such as claiming bonuses using multiple accounts), 55bh reserves the right to cancel the bonus and suspend the account.

6 Betting Rules

All gaming and betting activities on the 55bh platform are governed by the following rules:

6.1 Sports Betting

• Once a bet is confirmed, it generally cannot be cancelled.
• If an event is cancelled or postponed, 55bh will decide how to settle the related bets.
• In live betting, a bet may be cancelled due to technical issues.
• 55bh reserves the right to review bets in cases of unusual or suspicious betting patterns.

6.2 Casino Games

All casino games are operated using RNG (Random Number Generator) technology, which ensures fair and impartial results. If a technical error occurs in a game result, 55bh reserves the right to void that round.

6.3 Live Casino

Live dealer games are played with a dealer in real time. In the event of a disconnection or technical issue, the result will be determined according to the game provider's rules. In cases of dispute, game logs and server records will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the 55bh platform:

• Creating or operating multiple accounts.
• Using false or fraudulent identity information.
• Making deposits or withdrawals using third-party payment methods.
• Using software, bots, or automated systems to play games.
• Attempting to circumvent bonus terms and conditions.
• Using the platform for money laundering or any illegal purpose.
• Attempting to hack or breach the security of the system.
• Harassing or engaging in misconduct towards other members.

8 Responsible Gaming

55bh believes that gaming is a form of entertainment and should never be a source of financial hardship. We encourage all our members to play responsibly.

8.1 Self-Exclusion and Limit Setting

Members can set their daily, weekly, or monthly deposit limits. It is also possible to activate self-exclusion for a specified period if needed. For more details on this, please visit our Responsible Gaming page.

8.2 Support

For any gaming-related issues or concerns, the 55bh support team is available 24/7 to assist in Bengali. We encourage members to seek professional support when needed.

9 Privacy and Data Protection

55bh treats the privacy of your personal information with the utmost importance. We use the data we collect solely for the purposes of operating our services, ensuring security, and providing customer support.

9.1 Data Collection

We collect the following types of information:

• Personal information provided at registration (name, email, mobile number).
• Financial transaction data and history.
• Platform usage logs and behavioural data.

9.2 Data Sharing

55bh does not sell your personal information to any third party. However, information may be shared in a limited manner when required by legal obligations, security investigations, or payment processing. Please read our Privacy Policy for details.

10 Limitation of Liability

55bh is not liable for the following:

• Interruptions to gameplay caused by internet disconnection or technical issues.
• Failure of third-party service providers (such as mobile banking).
• Issues with a member's own device or network.
• Losses arising from account login credentials being leaked to a third party.
• Force majeure events (natural disasters, war, pandemics, etc.).

55bh provides its services on an "as is" basis. While every effort is made to ensure maximum reliability, no guarantee can be given for the uninterrupted availability of any service.

11 Account Suspension & Termination

55bh may suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms and Conditions.
• Suspicion of fraud, cheating, or dishonest activity.
• Providing false identity information.
• Due to legal obligations.
• Extended inactivity (as per the defined time limit).

11.1 Voluntary Account Closure

If a member wishes to close their account, they may contact the 55bh support team. Any pending wagers or withdrawals will be settled before the account is closed.

11.2 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for an extended period. Contact the support team to reactivate your account.

12 Dispute Resolution

If any dispute or complaint arises between 55bh and a member, the following process will be followed:

12.1 Initial Resolution

First, try to resolve the issue by contacting the 55bh support team directly via live chat or email. Our support team is available 24/7 to assist in Bengali.

12.2 Formal Complaint

If the issue is not resolved via live chat, send a detailed message to [email protected]. Submitting your request with all relevant information and evidence will allow for a faster resolution.

12.3 Final Decision

In disputes concerning game outcomes or technical matters, 55bh's server logs and data will be considered conclusive evidence. 55bh's decision is final and binding.